Depending upon payment method, and processing time based on said method, orders will usually be shipped within 5-7 business days, not including weekends or holidays, after the funds have cleared and items verified as being in stock. Once items have been dispatched UK shipments will typically be delivered within 1-2 business days and typically 2-3 business days to all other qualifying EU countries from the day our courier picks up your shipment. There again this does not include holidays and weekends.
We offer free shipping services for all orders over 49 GBP with a tracking number by DHL, Federal Express, TNT or DPD from our UK warehouse. In case of an unexpected delay, you can follow your shipment through the provided tracking number.
99% of listed items on our website are usually in stock. We will confirm stock availability within 1 business day after having received your order. Under unforeseen circumstances, where items are not in stock, your order will not be dispatched within the normal time frame and additional time may be needed to fulfill your order. If your order cannot be shipped within 10 business days once payment has been received, we will inform you by email with an explanation and you have a right to cancel and a full refund.
We offer free door to door delivery insurance to ensure protection for your purchase. The service covers against physical loss or damage that could occur due to external factors during transportation. It applies to the direct replacement of the shipment. In the event that an item was found to be damaged after having opened the shipment we allow the recipient up to 48 hours to report said damage. We believe 48 hours is sufficient to identify problems if any with the product. In case of physical damage we would require photos and additional documentation to expedite any insurance claim.