Warranty

TopShopGlobal offers a 24 month limited warranty on phones, tablets, cameras and camcorders for customers who pay via bank transfer and a 12 month limited warranty for customers who pay via credit card payment. The warranty service is subject to the following terms and conditions.

  • The warranty service is offered from the date of arrival at your location.
  • This warranty service is valid only for the original customer who purchased the item and is not transferable.
  • The item(s) beyond the 12 or 24 months limited warranty as mentioned will not be covered by the warranty service.
  • The warranty is only provided for factory defects.
  • Exceptions for warranty service:
  1. Defects caused by human damage and accidents;
  2. Use of supplies or parts not meeting the product's specifications;
  3. Misuse of a software application which is not compatible with the item;
  4. Damage due to water, fire, or other acts of nature;
  5. Defects caused by the normal ageing of the product (such as scratches or tears of the item coating);
  6. Self repair, or unauthorized product modification, removal, installation and set-up service (including upgrades and expansions) by any third party;
  7. Failure to follow instructions supplied with the product;
  8. Accessories (such as earphones, batteries, or connecting cables, etc) and cosmetic (packaging or boxes) damages are not included in the warranty service
    • TopShopGlobal reserves any final decision in determining if the RMA item does or does not conform to the above. Should returned item fail to meet our criteria the item would be returned at customers expense.
    • Before sending back an item back for warranty service, customer must contact us about the defect and receive a Return Merchandise Authorization (RMA) Number. Any return sent without an RMA number will not be accepted by us. Customer assumes all responsibility (included the return shipping fee) for the package
    • Customer must ship the RMA item via an insured carrier and obtain a tracking number for your package. The RMA item must be securely double boxed utilizing bubble wrap to insure the item is not damaged whilst being returned.
    • Customer is to include a copy of their original invoice with the RMA number (inside the shipping box) with number clearly written on the outside box when sending back an item.
    • It will usually take at least 2 - 6 weeks (subject to the defect situation ) to process the warranty item. We will only be responsible for the return shipping fee in sending back the item to the customer.
    • Customer should backup all data and information properly before sending back any electronic products. All data and information stored in the item may be lost or deleted during the repair process. We will not be responsible for any loss of data or personal information.
    • TopShopGlobal reserves the right not to provide any report (written or oral) toward the repairing services.
    • Customers are ultimately responsible for returning products to our warehouse.
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